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Please include your phone model, your operating system version, the game version (shown on the title screen in future releases) and what happened. A screenshot helps.
Common questions
My unlock is missing after a reinstall or a new phone
Open the stage list and tap Restore Purchases, signed in to the same App Store or Google Play account you bought with. Purchases belong to that account, not to the phone.
I bought the unlock but still see ads
Tap Restore Purchases once, then reopen the game. If ads remain, email us the date of the purchase and the store receipt number.
I want a refund
Refunds are handled by Apple or Google, not by us. On iPhone, use Report a Problem at reportaproblem.apple.com. On Android, request it from your Google Play order history.
My name or score is on the leaderboard and I want it removed
Email us the leaderboard name and the stage. We can remove the entry. See the privacy policy for what else is stored.
The game is slow, silent or crashes
Close other apps and make sure Sound is on (the button at the top right of menu screens). If it keeps happening, email us the details above.
I found a cheater on the leaderboard
Email us the name and stage. We review reports and can remove entries.
I reinstalled the game or got a new phone. Where is my progress?
Open Select Stage, tap Save code and enter the code you saw there before. Your completed stages and best scores come back. Stages you bought come back through Restore on the unlock screen, using the same Apple or Google account. Without your save code, progress saved only on the old phone cannot be recovered.
Can I delete my data?
Yes. Email us and we will delete what is tied to your anonymous player ID. Steps and limits are in the privacy policy.